mirestano™
The studio file / customer careBring your questions
to the desk.
Contact us for help with products, orders, payments, delivery, tracking, returns, or refunds. For an existing purchase, your order number helps us identify the relevant information.
service@mirestano.com
+8615814514650
8:00-22:00
Reading products
Include the exact product name and the relevant question, such as book size, adjustment, folding, page support, or display use. Reading stands, page holders, bookends, and display easels are not interchangeable.
Monitor and laptop supports
Tell us the stand model and the dimensions or compatibility details you are checking. Where relevant, identify the intended device and the available desk space. Do not assume universal compatibility or unstated load limits.
Desk accessories
For mats, wrist rests, trays, file sorters, or cable boxes, identify the product and ask about the specific material, dimensions, included parts, or care requirement. We can help locate the applicable information.
Changes and cancellations
Contact us promptly with your order number and requested correction. Changes cannot be guaranteed after fulfillment begins. If shipment has occurred, the return process may apply.
Payment questions
Provide the order number and relevant non-sensitive transaction information. Never send full card numbers, CVV codes, payment passwords, or one-time authentication codes.
Shipping and tracking
Initial carrier movement commonly appears approximately 1–3 business days after label creation. For a delayed or stalled shipment, include available tracking details so we can review the situation.
Delivered but not located
Check household members, reception areas, building staff, parcel lockers, and safe-delivery locations. If the parcel is still missing, contact us with the order and tracking information.
Damage and missing parts
Retain the item, packaging, and shipping label where reasonably possible. Describe the problem and provide clear photographs where relevant, such as cracked acrylic, bent supports, damaged adjustment parts, torn felt, or missing listed hardware. Check protective wrapping before reporting small pieces missing.
Returns and refunds
Eligible products may be returned within 180 days after confirmed delivery, subject to the Return & Refund Policy. Contact us before shipping merchandise. Eligible approved refunds are generally initiated within 5–10 business days after approval; additional bank posting time may apply.
Who owns and operates this store
mirestano™ is owned and operated by Guangzhou Haoxin Department Store Co., Ltd. The company operates mirestano.com and is responsible for the online store’s business operations and customer-service activities.
Owner: Zheng Hui.
Official business information
- Brand:
- mirestano™
- Owner:
- Zheng Hui
- Company:
- Guangzhou Haoxin Department Store Co., Ltd.
- Website:
- mirestano.com
- Address:
- Room 204, D830, No. 1933-2 Huaguan Road, Tianhe District, Guangzhou
- Email:
- service@mirestano.com
- Phone:
- +8615814514650