Contact first

Contact service@mirestano.com with your order number, product name, and reason for the request. Include photographs where relevant to damage, incorrect products, or missing components.

Return instructions

Obtain the authorized destination and instructions before shipping merchandise. This helps identify the product and appropriate resolution. Administrative instructions do not remove statutory withdrawal or other mandatory rights.

Return destination

The published business address is not automatically the authorized merchandise return warehouse. Do not send a return there unless Customer Support expressly instructs you to do so.

Preference returns

For a change of mind or other preference return, the item should generally remain in substantially the same condition as received. Reasonable inspection is permitted. Use beyond reasonable inspection may affect eligibility or any lawful deduction, depending on applicable law.

Packaging and completeness

Include the relevant supplied components and package the item securely. Original packaging can help protect surfaces and parts during transit. If packaging is unavailable, contact us rather than assuming all rights are lost. Keep proof of posting and available tracking details.

Reading stands and bamboo supports

Preference-return eligibility may be affected by substantial staining, broken supports, customer-caused cracks, stripped adjustment parts, forced hinges, or permanent modification. Return supplied ledges, retaining pieces, and other listed components with the product.

Acrylic page holders

Substantial scratches, cracks, chemical damage, broken clips, heat deformation, or customer modification may affect preference-return eligibility. Follow supplied cleaning guidance and avoid incompatible solvents.

Bookends and display easels

Return the supplied quantity or pair, where applicable. Material bending, broken joints, missing parts, or substantial finish damage caused after delivery may affect a preference-based return.

Monitor and laptop stands

Return relevant supports, adjustment pieces, pads, and listed hardware. Customer-caused bending, stripped fasteners, broken locking parts, overload damage, or permanent alteration may affect preference-return eligibility. These conditions do not remove rights for a defect present in the supplied product.

Storage drawers and vertical docks

Products should generally remain complete and free from substantial customer-caused damage for preference returns. Broken drawers, removed functional components, altered slots, or permanent modification may affect eligibility.

Desk mats and felt wrist rests

Substantial stains, persistent odors, liquid damage, burns, cuts, tearing, permanent marking, or unsuitable washing may affect preference-return eligibility. Normal reasonable inspection is distinguished from substantial use or damage.

Cable boxes, trays, and file sorters

Return supplied lids, dividers, pads, and other listed components. Customer-caused heat deformation, broken closures, bent panels, permanent alterations, or substantial staining may affect preference-return eligibility.

Preference-return shipping

Customers generally pay shipping for eligible preference-based returns unless applicable law requires otherwise. Original outbound shipping charges are generally non-refundable for these returns except where legal reimbursement requirements apply.

Damaged on arrival

Retain the product, packaging, and shipping label where reasonably possible. Provide clear photographs of visible damage. Avoid assembly or continued use where doing so could worsen the issue or create a hazard.

Defective products

Contact us with the order number, product information, and a description of the issue. Requirements for voluntary preference returns do not exclude mandatory remedies for defective or non-conforming products.

Incorrect products

If the received item materially differs from what was ordered, contact Customer Support before returning it. We will review the order and provide appropriate instructions.

Missing components

Check all wrapping, compartments, and protective packaging. Contact us if a component described as included is missing. Relevant photographs can help identify what was supplied.

Our error

Confirmed damaged, defective, incorrect, or incomplete products receive an appropriate resolution, which may include replacement, refund, prepaid return shipping, reimbursement of reasonable return costs, or another no-cost solution consistent with applicable law.

Excluded preference returns

Exchanges

Direct exchanges may not always be available. Customer Support may provide a replacement where appropriate or advise an approved return followed by a new purchase.

Return inspection

Returned products may be inspected to confirm identity, condition, completeness, and eligibility. Any proposed adjustment or refusal must be consistent with this policy and applicable law.

Refund method

Approved refunds are generally returned to the original payment method where possible. If an alternative arrangement is necessary, Customer Support will explain the available appropriate option.

Refund timing

Eligible approved refunds are generally initiated within 5–10 business days after approval. Business days exclude Saturdays, Sundays, and applicable public holidays. Mandatory legal refund deadlines take precedence.

Bank posting time

After issuance, your bank or provider may require additional time to display the credit. Provider conversion charges or other independently imposed fees are governed by the relevant institution’s terms.

Refund not received

If more than 10 business days have passed after confirmed issuance and the credit is not visible, contact Customer Support and your financial institution. Include the order number and available refund confirmation.

EU withdrawal rights

Other legal protections

Nothing in this policy limits rights that cannot lawfully be excluded, including applicable remedies for damaged, defective, misdescribed, or non-conforming goods. Contact us if you need help identifying the appropriate process for your request.