mirestano™
The studio file / delivery routeFrom our store
to your workspace.
This policy explains processing, dispatch, tracking, estimated delivery, address responsibilities, international charges, and the review of shipping-related problems.
Processing and estimated transit
Order processing
Orders are normally processed within 2–4 business days. During unusually busy periods, promotions, or high order volume, processing may require up to 5 business days.
United States
Estimated transit is generally 10–15 business days after dispatch.
Canada, UK, and Australia
Estimated transit is generally 11–16 business days after dispatch.
Other international destinations
Estimated transit is generally 15–20 business days after dispatch, where delivery is available.
Business days and estimates
Business days exclude Saturdays, Sundays, and applicable public holidays. Processing is separate from transit. Delivery estimates are not guaranteed arrival dates.
Shipping methods and charges
Available destinations, methods, and applicable charges are displayed at checkout. Review your address, selected products, and delivery charges before payment.
Tracking activation
Tracking is provided where available after dispatch. Initial carrier movement commonly appears approximately 1–3 business days after label creation. Label creation may occur before the carrier completes its first scan.
Address details and international delivery
Address accuracy
Provide a complete and accurate delivery address, including apartment, unit, building, postal code, and access information where applicable. An incomplete, incorrect, or inaccessible address may delay or prevent delivery.
Address corrections
Contact Customer Support immediately if a correction is needed. Changes cannot be guaranteed after fulfillment begins or carrier processing has started.
Undeliverable parcels
A parcel may be delayed or returned if delivery cannot be completed. We will review the circumstances and available options. Additional carrier costs may affect the resolution where legally permitted.
Customs and import charges
International shipments may require customs processing and attract duties, VAT, import taxes, or brokerage charges. Unless checkout states otherwise, these may remain the recipient’s responsibility.
Delays and refused delivery
Weather, holidays, carrier capacity, remote destinations, local disruptions, and customs may extend transit. If delivery is refused without an approved return arrangement, related carrier or return costs may affect the resolution, subject to mandatory consumer rights.
Checking your delivery
Packaging and components
Reading stands, monitor supports, and organizers may contain separate adjustment pieces, protective pads, or listed assembly hardware. Check all wrapping and packaging against the product’s included-component description before disposal.
Delivered but not found
Check household members, building staff, reception areas, parcel lockers, and safe-delivery locations. Contact us with your order number and tracking information if the parcel remains missing.
Tracking stops updating
If tracking shows no meaningful movement for an extended period, contact us for review. A missing scan alone does not necessarily establish that the parcel has been lost.
Transit damage
Retain the product, packaging, and shipping label where reasonably possible. Provide clear photographs of visible damage, such as cracked acrylic, broken bamboo, bent supports, damaged drawers, or torn surfaces. Avoid assembly or use where this could worsen the problem.
Incorrect or incomplete orders
Contact us if the received product differs from your order or a component described as included is missing. Check protective wrapping first, and obtain instructions before returning merchandise.
Lost-shipment review
We may review carrier scans and other available information when a shipment appears lost. Confirmed non-delivery will receive an appropriate solution, such as replacement or refund, consistent with applicable law.
Events beyond reasonable control
Major transport disruptions, infrastructure outages, natural events, or governmental restrictions may affect processing or delivery. These circumstances do not remove mandatory consumer protections.
Shipping support & business information
- Brand:
- mirestano™
- Owner:
- Zheng Hui
- Company:
- Guangzhou Haoxin Department Store Co., Ltd.
- Website:
- mirestano.com
- Address:
- Room 204, D830, No. 1933-2 Huaguan Road, Tianhe District, Guangzhou
- Email:
- service@mirestano.com
- Phone:
- +8615814514650